Guest Service Representative
12 hours ago
We are seeking a highly motivated and detail-oriented Hotel Attendant to join our team at Shaner Hotel Group. As a Hotel Attendant, you will be responsible for providing exceptional guest service and ensuring the cleanliness and maintenance of our hotel rooms.
Key Responsibilities- Guest Service: Greet and assist guests in a friendly and professional manner, responding to their needs and resolving any issues in a timely and efficient manner.
- Housekeeping: Clean and maintain hotel rooms, including making beds, changing linens, and restocking amenities, to ensure a high level of cleanliness and quality.
- Room Preparation: Prepare rooms for new guests, including setting up amenities and ensuring that all necessary items are available.
- Guest Requests: Respond to guest requests in a timely and efficient manner, including providing extra towels, pillows, and other amenities as needed.
- Teamwork: Work collaboratively with other hotel staff to ensure that all guest needs are met and that the hotel runs smoothly.
- Experience: Minimum one year of experience in a hotel or hospitality setting, preferably in a housekeeping or guest service role.
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Knowledge: Knowledge of hotel operations, including housekeeping procedures and guest service standards.
- Language: Bilingual English/Spanish a plus, but not required.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest service and creating memorable experiences for our guests.
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Guest Services Representative
1 month ago
Hamilton, Ohio, United States Shaner Hotel Group Full timeJob Overview:Availability for flexible shifts, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel policies.Follow payment and credit protocols diligently.Prepare and distribute operational reports.Coordinate with Housekeeping to resolve room...
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Guest Services Representative
1 month ago
Hamilton, Ohio, United States Shaner Hotel Group Full timeJob Overview:Availability for flexible scheduling, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel standards.Follow established payment and credit protocols.Prepare and distribute necessary reports.Coordinate with Housekeeping to resolve any...
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Guest Services Representative
1 month ago
Hamilton, Ohio, United States Shaner Hotel Group Full timeJob Overview:Availability for flexible scheduling, including weekends and holidays.Address guest concerns and ensure a high level of satisfaction.Oversee the check-in and check-out processes in accordance with hotel policies.Follow established payment and credit protocols.Prepare and distribute operational reports.Collaborate with Housekeeping to resolve...
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