Front Desk Operations Coordinator

1 week ago


Belle Chasse, Louisiana, United States Instep Federal Credit Union Full time
Job Overview

PRIMARY FUNCTION

This position is essential to our organization as you will serve as the initial point of contact for our members and guests. In addition to standard receptionist responsibilities, you will also manage digital inquiries, making this a versatile and tech-savvy role.

DUTIES AND RESPONSIBILITIES

  • Welcome and assist members and visitors in a polite and professional manner, guiding them to the appropriate departments or personnel.
  • Efficiently manage lobby traffic, ensuring that members are directed to the correct employees or resources.
  • Handle incoming phone calls, directing them to the relevant staff members or departments.
  • Conduct transactions over the phone, including transfers, loan payments, and other financial services.
  • Process instant issue debit card requests.
  • Oversee digital communication channels, including emails, online inquiries, and chat, ensuring timely and accurate responses.
  • Provide fundamental information regarding credit union products, services, and promotions.
  • Address member complaints and concerns professionally, escalating complex issues as necessary.
  • Receive and distribute incoming mail and packages, and prepare outgoing mail as required.
  • Assist with digital banking requests, including online inquiries and account openings.
  • Maintain a tidy and organized work environment.
  • Ensure confidentiality and security of sensitive information at all times.
  • Perform other duties and tasks as assigned by the supervisor.
  • Provide backup and support in New Accounts, including filing tasks.


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