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Bilingual Customer Service Case Manager
2 months ago
We are seeking a highly skilled and experienced Bilingual Customer Service Case Manager to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients, resolving customer concerns, and ensuring customer loyalty.
Key Responsibilities- Customer Service: Provide exceptional customer service to clients, responding to customer inquiries, and resolving customer concerns in a timely and professional manner.
- Case Management: Manage customer cases from initial contact to resolution, using customer satisfaction tools to resolve customer issues and ensure customer loyalty.
- Communication: Communicate effectively with customers, dealerships, and subject matter experts to resolve cases and ensure customer satisfaction.
- Problem-Solving: Use problem-solving skills to resolve customer issues, using customer satisfaction tools and resources to ensure customer loyalty.
- Teamwork: Work collaboratively with team members to achieve customer service goals and objectives.
- Language Skills: Fluent in Spanish and English (both written and verbal).
- Education: High school diploma required; Associate or bachelor's degree preferred.
- Experience: Two (2) years of experience in a Customer Relations Contact Center or hospitality industry.
- Skills: Strong verbal and written communication skills, detailed listening skills, strong customer service, interpersonal, and relationship-building skills, time management and ability to prioritize projects and customer needs, conflict resolution skills, and ability to work calmly under pressure.
- Competitive Compensation: Pay rate of $21.50 per hour, inclusive of the base pay of $19.50 per hour $2.00 per hour premium for the bilingual Spanish skill.
- Benefits: Health/Dental/Vision/Life Insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA), 401(k) with company match, Vacation/Sick Time and Paid Holidays, Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, Training and Development Programs (Percepta College), and Employee Rewards Program (Perci Perks).
Percepta is a global contact center company that delivers a frictionless customer experience to our clients. We are committed to providing a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation to our employees.
