Customer Service Representative

1 week ago

Grand Rapids, Michigan, United States Corewell Health Full time
Job Summary

As a Consumer Support Specialist at Corewell Health, you will play a vital role in delivering exceptional customer service to our patients, members, and communities. This position requires a unique blend of customer service and security skills, making it an exciting opportunity for those who enjoy working in a fast-paced environment.

Key Responsibilities
  • Provide high-level customer service to patients, visitors, and team members.
  • Assist locations with modernized registration support and provide security support when needed.
  • Act as an agent to support and encourage self-service models of patient registration.
  • Document information on incident reports and other required documents in a thorough, factual, and timely manner.
  • Assist team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance.
  • Provide access control for secured areas.
  • Communicate, collaborate with, and provide appropriate information to patients, visitors, and members of the health care team.
  • Manage verbal/physical conflicts using verbal de-escalation, physical presence, restraint techniques, or other appropriate legal force options.
  • Engage in continuous study of the entire professional field, including best practices, to maintain professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
  • Complete required ongoing training and education, including department-specific requirements. Maintain required licensure and certifications.
  • Serve as a concierge, greeting and communicating with patients or visitors, including hospitality assistance and collecting payments and co-payments.
  • Perform patient registration and check-in, confirming patient demographic and insurance information, and assisting patients with kiosk registration.
Benefits

As a Consumer Support Specialist at Corewell Health, you will enjoy a comprehensive benefits package that meets your financial, health, and work-life balance goals. This includes:

  • Comprehensive benefits package
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on restaurants, phone plans, spas, and more
  • Optional identity theft protection, home and auto insurance, pet insurance
  • Traditional and Roth retirement options with service contribution and match savings
Qualifications

To be successful in this role, you will need:

  • High School Diploma or equivalent experience
  • At least 21 years of age with a valid Michigan driver's license
  • LIC-Driver's License - STATE_MI State of Michigan Upon Hire
  • CRT-First Aid - AHA American Heart Association 180 Days
  • Preferred qualifications include an Associate's Degree or equivalent in Public Administration, Business, or Criminal Justice, or vocational/technical experience or 2 years of relevant experience in customer service, law enforcement, or military.

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