Pharmaceutical Sales Engagement Specialist

Otsuka America Pharmaceutical, Inc. has introduced a novel customer engagement approach aimed at delivering superior patient, caregiver, and healthcare provider experiences in the evolving healthcare landscape. This new model is centered around the local care setting, with the goal of providing a more unified focus among account management, medical, patient access, and market access teams to engage local healthcare systems and identify opportunities to enhance the patient experience.

The "ecosystem approach" creates a unified focus among account management, medical, patient access, and market access teams to engage local healthcare systems and identify opportunities to enhance the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.

In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage healthcare providers through a variety of in-person, virtual, and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership, and real-world evidence.

These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.

• Conduct proactive outreach to healthcare providers on topics such as product access, on-label information, established guidance on patient care, and ability to appropriately connect providers in real time to on-demand CSSs as questions arise.
• Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement.
• Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders.
• Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles.

• A minimum of 2 years pharmaceutical or medical device sales experience.
• Must reside within commutable distance of 50 miles of the primary city in the sales territory.

• Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems).
• 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment.
• Clinical nurse or Advanced Practice Nurse (APN) experience highly valued.
• The ability to work in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training, and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets, and other responsibilities.
• Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals.
• Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem.
• Ability to assimilate and communicate complex clinical and product information.
• Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply.

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Minimum $102, Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: comprehensive medical, dental, vision, and prescription drug coverage, company-provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company-provided benefits.

Come discover more about Otsuka and our benefit offerings;

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.

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