Membership Engagement Specialist

2 months ago

National City, California, United States Planet Fitness Full time
Benefits:
  • Employee discounts
  • Opportunities for career growth
  • Comprehensive training & development
JOIN OUR TEAM

At One World Fitness (Planet Fitness), we are dedicated to making a positive impact in our communities by providing an affordable, high-quality fitness experience. Our motto, "We Set the Tone", reflects our commitment to fostering a motivating and inspiring environment. As one of the fastest-growing franchises in the fitness industry, we are expanding rapidly, with plans to double our locations in the coming years. We are constantly on the lookout for exceptional talent to help us cultivate a Judgement Free Zone and shape the future of fitness leadership.

Position Overview: Member Services Representative

The Member Services Representative (MSR) role at Planet Fitness is not just a job; it is a pathway to personal growth, leadership, and career advancement while contributing to a vibrant community. Our MSRs are the cornerstone of our success, responsible for creating and maintaining the unique atmosphere that distinguishes Planet Fitness in the fitness sector. Working with us offers the chance to acquire valuable skills, forge lasting relationships, and advance your career within the company. We prioritize internal promotions, and many of our managers began their journey in this role.

Key Responsibilities:
  • Welcome members, prospective members, and guests, ensuring an outstanding customer experience.
  • Uphold the principles of the Judgement Free Zone.
  • Maintain a friendly demeanor and provide courteous service.
  • Conduct tours for prospective members.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and assisting with various inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Guiding prospective members on tours.
    • Assisting members with downloading the PF Mobile App.
  • Update member accounts as necessary.
  • Address member questions and concerns promptly and professionally, escalating issues to management when needed.
  • Complete assigned cleaning tasks.
  • Promote sales of tanning products and memberships.
  • Build connections within the community.
Qualifications:
  • Preferred background in customer service.
  • Basic computer skills.
  • A genuine passion for fitness and health.
  • Positive and energetic attitude.
  • Sales experience is a plus.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues.
  • Strong listening skills, with the ability to empathize and resolve issues.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • High School diploma or GED equivalent required.
  • Must be at least 18 years old.
  • CPR Certification (AED/First Aid/CPR) is required.
Physical Requirements:
  • Frequent standing and walking during shifts.
  • Regular communication in person or via phone.
  • Ability to occasionally lift up to 50 lbs.
If you thrive in a team-oriented, performance-driven environment, this opportunity is for you. We seek individuals who embrace challenges and leverage their ambition and hard work to achieve success. We provide the tools necessary for your growth; how you utilize them will determine your success.

Compensation: $16.50 per hour

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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