Financial Operations Specialist
6 days ago
Job Summary
The Payments Analyst will work within the Order to Cash (OTC) team to assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies.
Key Responsibilities
- Provide customers with prompt and accurate resolution for payment transactional issues such as refunds, chargebacks, or missing payments, while protecting the financial integrity of every transaction.
- Provide daily operational support and oversight of the end-to-end payments process including processes performed by offshore business partners.
- Collaborate closely with our offshore business partner on payment exception activities, aid in resolution for escalations, and consult on sophisticated issues.
- Work with key internal stakeholders to address escalated issues and implement best practices to support operational efficiency and effectiveness.
Requirements
- 2+ years of experience optimizing the performance of payments portfolio (ACH, Credit/debit card, Check, Lockbox).
- Detailed understanding of the payment's ecosystem, credit/debit card, ACH, Lockbox.
- Cross Functional Relationships: Experience partnering with cross functional business partners/stakeholders and third-party payment/industry partners.
- Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook).
- Data Analysis: Ability to identify patterns, trends, and anomalies in payment data.
- Organization: Strong organizational and time management skills; optimally balance multiple priorities and meet deadlines.
- Communication: Outstanding oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels.
- Business Process: Strong experience in documenting processes, controls, risks, and business process modeling.
- Business Acumen: Proven technical and with genuine interest in applying creative solutions to address challenges and opportunities within the payments space.
Preferred Qualifications
- Six Sigma - Master Black Belt Proficient in set of tools and techniques used by companies to improve production processes.
About T-Mobile
T-Mobile is a leading wireless communications provider in the United States. We are committed to providing our customers with the best possible service and experience. Our team is dedicated to delivering innovative solutions and exceptional customer service.
Equal Opportunity Employer
T-Mobile is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.
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