Automotive Business Development Center Manager

4 weeks ago


Naperville, Illinois, United States Gerald Auto Group Full time
Job Title: BDC Manager

We are seeking an experienced BDC Manager to join our team at Gerald Auto Group. As a BDC Manager, you will be responsible for managing and supervising a team of BDC coordinators, overseeing daily department operations, and executing customer communication strategies.

Key Responsibilities:
  • Manage and supervise a team of BDC coordinators to ensure seamless customer communication
  • Oversee daily department operations, including managing call volumes, internet leads, and call lists
  • Develop and implement customer communication strategies to align with dealership goals
  • Train and develop BDC staff to ensure they have the skills and knowledge needed to excel in their roles
  • Interface with other department heads to ensure effective communication and collaboration
  • Participate in dealership management meetings to stay informed and contribute to decision-making
Requirements:
  • High school diploma or equivalent
  • Basic computer skills and familiarity with dealership CRM and DMS systems
  • Dealership BDC experience and a proven track record of success
  • Strong organizational and leadership skills, with the ability to manage high call volumes and prioritize tasks effectively
Benefits:
  • Competitive compensation package, including a 401K retirement savings plan with match and profit sharing
  • Medical, dental, vision, STD, and life insurance options
  • Paid vacation, PTO, and holidays
About Gerald Auto Group:

Gerald Auto Group has been serving the Chicago area since the mid-1930s, with a reputation for honesty and excellence. We pride ourselves on our commitment to customer satisfaction and our dedication to providing a positive experience for every customer who walks through our doors.



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