Account Representative

6 days ago

Coachella, California, United States Don Roberto Jewelers Full time

Compensation: Hourly Range: $15.50 to $18.00 an hour, based on various factors including skills, abilities, and work experience.


Job Summary: The Account Representative is responsible for providing exceptional customer service while maintaining contact with past due accounts in a professional manner, adhering to all Federal and state laws, and company policies and procedures.

Responsibilities:

  • Collect and maintain accurate personal transaction information, ensuring the safety and security of consumer accounts in accordance with company consumer privacy policies.
  • Review and understand customer credit reports to provide accurate information regarding approval amounts, in accordance with and respect for the company's Personal Information policy.
  • Collect related customer information to proceed with opening a credit account.
  • Communicate with customers, at the direction of the store management team, to reduce past due accounts and schedule payment arrangements by phone, making notations within the customer database.
  • Support processes related to store openings and closings, and securing merchandise.
  • Assist with seasonal decorating, unpacking of new shipments, and prepares outgoing shipments.
  • Perform jewelry cleanings as determined by manager, assist with cleaning the work environment.
  • Maintain company dress code, professional behavior, and neatness.
  • Achieve or exceed assigned monthly bad debt and currency numbers as assigned by manager or such other manager as DRJ may designate.
  • Perform other duties as assigned.


Requirements:

  • Previous retail or customer service experience.
  • High school diploma or G.E.D. preferred or equivalent combination of education and experience.
  • Active listening and monitoring skills.
  • Computer and Internet abilities.
  • Effective verbal and written communication skills.
  • Bilingual Spanish, preferred; additional language skills, a plus.
  • Ability to work a flexible schedule, including weekends and holidays; retail store environment may require late evening hours.
  • Dependability, collaborative, and teamwork skills.
  • Strong attention to detail, organizational, and active listening skills.
  • Ability to occasionally lift and/or move up to a minimum of 20 pounds and pull/push up to 30 pounds.

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