Guest Services Telephone Operator

3 days ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Title: Guest Services Telephone Operator

At Enchantment Group Management Company LLC, we are seeking a highly skilled Guest Services Telephone Operator to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our guests and employees via telephone and radio.

Key Responsibilities:
  • Answer telephone calls with a professional greeting and transfer calls to the correct extension.
  • Take accurate messages and log them in our Visual One system.
  • Relay important messages to guests and staff in a timely manner.
  • Communicate with all departments via telephone, email, and/or radio.
  • Relay guest requests and problems to the correct department and follow up to ensure resolution.
  • Run daily reports for PBX and other departments.
  • Record arrivals as noted by the Front Gate.
  • Notify the front desk of guest arrivals.
  • Complete the guest request log with follow-up to all departments.
  • Log all incoming packages on the package log.
  • Prepare key packets for the 2nd shift.
  • Adhere to our property's standards and those of leading industry organizations.
  • Perform other duties as assigned.


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