Customer Service Representative-German/Polish Speaking

4 days ago

New York, New York, United States Pyramid Consulting Full time
Job Title: Customer Service Representative-German/Polish Speaking

We are seeking a highly skilled Customer Service Representative with proficiency in German and Polish languages to join our team at Pyramid Consulting, Inc.

Job Summary:

This is a contract opportunity with long-term potential, located in the U.S. (Remote). The successful candidate will provide exceptional customer service to clients, assist with inventory processes, and work under close supervision to answer questions regarding company products and services.

Key Responsibilities:
  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with the customer.
  • Prepares and enters required client information/requests into the department's database to document customer interaction and resolution.
  • Works under close supervision to answer questions regarding company products and services.
  • Directs callers to appropriate resources.
  • Escalates complex questions to more senior representatives.
Key Requirements and Technology Experience:
  • High School Diploma and College background required.
  • Light IT background preferred.
  • Prior customer service experience a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.
  • Worked remote previously preferred.
  • Spanish helpful.
  • Flexible availability (especially weekends) a plus.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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