Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative with proficiency in German and Polish languages to join our team at Pyramid Consulting, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.
Key Responsibilities- Customer Support: Provide assistance to customers during all phases of the inventory process, including answering questions about how to set up and operate our equipment to successfully conduct their inventories.
- Order Processing: Coordinate internal operational activities to ensure each order/request is processed in a timely manner as agreed to with the customer.
- Client Communication: Prepare and enter required client information/requests into our department's database to document customer interaction and resolution.
- Technical Support: Work under close supervision to answer questions regarding our company's products and services, and direct callers to appropriate resources.
- Escalation: Escalate complex questions to more senior representatives as needed.
- Education: High School Diploma and College background required.
- Language Skills: Proficiency in German and Polish languages required.
- Technical Skills: Computer literate; exposure to Windows environment required.
- Customer Service Experience: Prior customer service experience a must.
- Communication Skills: Excellent communication skills required.
- Availability: Flexible availability, especially weekends, a plus.
Pyramid Consulting, Inc. is a leading consulting firm that provides equal employment opportunities to all employees and applicants for employment. We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all.
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