Bilingual Customer Service Representative

5 days ago


Euclid, Ohio, United States Marathon TS Full time
Job Description

Marathon TS is seeking a highly skilled Bilingual Customer Service Representative to support a federal agency in a dynamic and fast-paced environment.

Key Responsibilities:
  • Call Center Support: Provide extensive support services to customers via phone, ensuring timely and accurate resolution of their inquiries and concerns.
  • Clerical Support: Perform a variety of administrative tasks, including data entry, document management, and filing, to support the processing activities.
  • Benefit Administration: Assist with benefit administration and case processing tasks, including entering data into the system of record and performing tasks associated with document management.
  • Travel Requirements: May be required to travel for data collection trips, providing an opportunity to expand your professional network and gain new experiences.
Requirements:
  • Education: A GED or high school diploma is required.
  • General Experience: At least six (6) months to one (1) year of experience working in an office setting, answering telephones, or in a similar setting, including demonstrated keyboard skills and verbal and written proficiency in English.
  • Job Description: The successful candidate will be expected to receive inbound participant phone calls, provide customer service support, and utilize authorized computer systems to gather and confirm information prompted by incoming calls.
What We Offer:
  • Opportunity to work with a dynamic and diverse team
  • Professional development and growth opportunities
  • A commitment to creating a creative, inclusive, and diverse work environment


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