Bilingual Customer Service Representative

5 days ago


Euclid, Ohio, United States Marathon TS Full time
Job Description

Marathon TS is seeking a highly skilled Bilingual Customer Service Representative to support a federal agency in a dynamic and fast-paced environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Extensive Call Center Support: Provide top-notch support services to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Clerical Support Functions: Perform a variety of administrative tasks, including data entry, document management, and case processing.
  • Benefit Administration: Assist with the processing of benefits and claims, ensuring accuracy and efficiency in all tasks.
  • Document Management: Maintain and update client files, ensuring that all documents are accurate and up-to-date.
  • Travel Requirements: May be required to travel for data collection trips, providing an opportunity to work with our team in different locations.
Requirements:
  • Education: A GED or high school diploma is required.
  • General Experience: At least six (6) months to one (1) year of experience working in an office setting, answering telephones, or in a similar setting, including demonstrated keyboard skills and verbal and written proficiency in English.
  • Job Description: The successful candidate will be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time, in accordance with the requirements of the contract.
Marathon TS Values:

We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected. We believe in equal employment opportunities and advancement, based on merit, qualifications, and abilities. We do not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, or any other characteristic protected by law.



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