Patient Services Representative
3 days ago
Signature Health is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in providing exceptional patient support and ensuring a positive experience for our patients and their families.
Key Responsibilities- Provide excellent patient support by ensuring the thorough completion of patient registration and maintaining the accuracy of patient information and insurance coverages in the EHR.
- Ensure a consistently excellent patient experience by answering phone calls, greeting patients and their families, checking in patients for their appointments, and assisting patients with scheduling.
- Demonstrate a friendly, courteous, and welcoming first impression to patients and their families.
- Ensure all patient registration items, required data, and documents are consistently and accurately captured and updated as needed in the EHR.
- Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.
- Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
- Consistently demonstrate dependability, patience, kind, and professional communication, and willingness to assist colleagues.
- Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.
- Provide administrative support to the office, including scanning, faxing, and mailing.
- Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.
- Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.
- Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
- High School Diploma or equivalent required.
- 1 year office, customer service, or related experience required. Medical office experience preferred.
- Previous experience in a primary care or behavioral health setting preferred.
- Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.
- Experience working with an EHR system required; EPIC experience preferred.
- Demonstrated proficiency with Microsoft Office, Word, and Excel.
- Demonstrated fluency in communicating in English and other required language (i.e. Spanish) verbally as well as in written form required.
Work is normally performed in a typical interior/office/clinical work environment. While hours of operation are generally standard, flexibility to work evenings and extended hours may be required. Requires periods of sitting, standing, telephone, and computer work.
Adequate hearing and speaking skills are required to perform job duties, including reading information from printed sources and computer screens. Occasional lifting and carrying items weighing up to 15 pounds, unassisted. Possible exposure to blood-borne pathogens while performing job duties. Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted regularly throughout a regular workday.
-
Patient Services Representative
3 weeks ago
Painesville, Ohio, United States Signature Health Inc Full timeAbout Signature Health IncAt Signature Health Inc, our mission is to provide integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We strive to empower individuals to reach their full potential.Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team. As a Patient...
-
Patient Service Representative
4 weeks ago
Painesville, Ohio, United States University Hospitals Full timeJob Title: Patient Registration and Scheduling RepresentativeWe are seeking a highly skilled and customer-focused Patient Registration and Scheduling Representative to join our team at University Hospitals, a leading healthcare provider dedicated to delivering exceptional patient care and service.Key Responsibilities:Accurately and efficiently register...
-
Patient Services Representative
3 weeks ago
Painesville, Ohio, United States Signature Health Inc Full timeAbout the RoleAt Signature Health Inc, we are dedicated to providing integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We are seeking a highly skilled and compassionate Patient Services Representative to join our team.Key ResponsibilitiesProvide exceptional patient support by ensuring thorough...
-
Full Time Patient Service Representative
3 days ago
Painesville, Ohio, United States University Hospitals Urgent Care by Well Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at University Hospitals Urgent Care by Well. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for our patients.Key Responsibilities:Greet patients and provide clear instructions...
-
Painesville, Ohio, United States University Hospitals Full timeJob SummaryWe are seeking a skilled Patient Service Representative I Primary Care to join our team at University Hospitals. This role is responsible for providing exceptional patient care and administrative support in a fast-paced primary care environment.Key ResponsibilitiesAccurately and efficiently register patients, schedule procedures, and manage charge...
-
Patient Services Representative, Bilingual
3 weeks ago
Painesville, Ohio, United States Signature Health Full timeAbout the RoleAt Signature Health, we are seeking a highly skilled Patient Services Representative, Bilingual to join our team. As a key member of our patient support team, you will play a vital role in ensuring the delivery of exceptional patient care and services.Key ResponsibilitiesRegistration and Scheduling: Ensure accurate and timely completion of...
-
Painesville, Ohio, United States University Hospitals Full timeJob SummaryAs a Patient Service Representative I Primary Care Specialist at University Hospitals, you will play a vital role in ensuring the smooth operation of our primary care department. Your primary responsibilities will include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.Key...
-
Patient Services Coordinator
3 weeks ago
Painesville, Ohio, United States Signature Health Inc Full timeAbout the RoleAt Signature Health Inc, we are dedicated to providing integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We are seeking a highly skilled and compassionate Patient Services Representative to join our team.Key ResponsibilitiesProvide exceptional patient support by ensuring the thorough...
-
Customer Service Representative
2 days ago
Painesville, Ohio, United States Ranpak Full time{"title": "Customer Service Representative", "description": "Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer service via phone, email, and online channels. This role ensures timely and accurate processing of customer purchase orders and provides responsive support to customers and internal stakeholders.Key...
-
Customer Service Representative
2 weeks ago
Painesville, Ohio, United States Circle K Stores, Inc. Full timeCircle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. You will also be responsible for greeting customers, making purchase suggestions, and...
-
Customer Service Representative
2 weeks ago
Painesville, Ohio, United States Grand Rock Co. Full timeGrand Rock Co. is a leading manufacturer and warehouse of high-quality exhaust systems for the aftermarket. We're committed to delivering exceptional customer service and support. As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience. Your responsibilities will include: * Providing...
-
Painesville, Ohio, United States University Hospitals Full timeAbout the RoleUniversity Hospitals is seeking a highly motivated and detail-oriented Housekeeping and Environmental Services Representative to join our team. As a key member of our housekeeping team, you will play a vital role in maintaining a clean and comfortable environment for our patients, visitors, and staff.Key ResponsibilitiesPerform environmental...
-
Customer Service Representative
2 weeks ago
Painesville, Ohio, United States GetGo Café + Market Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our GetGo Café +...
-
Customer Service Representative
6 days ago
Painesville, Ohio, United States Grand Rock Co. Full timeAbout Grand Rock Co.Grand Rock Company is a leading manufacturer and distributor of high-quality exhaust systems for the aftermarket industry. With a strong commitment to customer satisfaction, we strive to provide the best products and services to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative...
-
Customer Service Representative
6 days ago
Painesville, Ohio, United States Ohio Associated Enterprises LLC Full timeJob SummaryThe Customer Service Representative is a key role within our organization, responsible for delivering exceptional sales and support experiences to our customers. This position requires strong communication skills, a customer-centric approach, and the ability to work effectively in a team environment.Key ResponsibilitiesProvide timely and accurate...
-
Customer Service Representative
2 weeks ago
Painesville, Ohio, United States Ranpak Full timeJob SummaryThe Customer Service Representative I delivers exceptional customer service to our existing and future customer base. This role ensures that all purchase orders received from customers are processed efficiently and provides timely responses to inquiries from customers and our internal sales teams.Key ResponsibilitiesOrder Processing: Process large...
-
Customer Service Ambassador
3 weeks ago
Painesville, Ohio, United States Family Dollar Full timeJob Summary:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our valued customers. Your primary goal will be to ensure that every customer leaves the store satisfied and eager to return.Key Responsibilities:Provide personalized service to...
-
Bilingual Event Marketing Representative
2 weeks ago
Painesville, Ohio, United States Leaf Home Full timeJob DescriptionAt Leaf Home, we are seeking a highly motivated and charismatic Bilingual Event Marketing Representative to join our team. As a representative of our brand, you will be responsible for building brand awareness and generating sales leads through face-to-face interactions with prospective customers at various events.Key Responsibilities:Attend...
-
Bilingual Event Marketing Representative
2 weeks ago
Painesville, Ohio, United States Leaf Home Full timeAbout Leaf HomeLeaf Home is a leading provider of technology-driven home solutions, dedicated to making homeownership easy and accessible. With a strong focus on delivering remarkable, end-to-end experiences, we strive to exceed customer expectations and build long-lasting relationships.Job SummaryWe are seeking a highly motivated and charismatic Bilingual...
-
Medical Scheduler
3 weeks ago
Painesville, Ohio, United States Professional Answering Service, LLC Full timeAbout Professional Answering Service, LLC We are a dedicated team of professionals committed to providing exceptional customer service and support to our clients. We pride ourselves on our friendly and professional work environment, where we strive to create a positive experience for both our employees and the patients we serve. Job Description: Medical...
