Full Time Patient Service Representative

2 hours ago


Painesville, Ohio, United States University Hospitals Urgent Care by Well Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at University Hospitals Urgent Care by Well. As the first point of contact for patients, you will play a vital role in ensuring a positive and efficient experience for our patients.

Key Responsibilities:

  • Greet patients and provide clear instructions in a professional manner
  • Analyze health insurance benefits and verify eligibility to ensure accurate billing and collection processes
  • Maintain a clean and organized reception area, adhering to established policies and procedures
  • Perform various administrative tasks, including data entry and document management
  • Determine and collect each patient's financial responsibility, ensuring compliance with regulatory requirements
  • Assist the practice manager and other staff as needed, providing overall support for physicians and office operations
  • Document Electronic Medical Records (EMRs) accurately and efficiently
  • Ensure HIPAA and OSHA compliance in all aspects of patient care and office procedures

Requirements:

  • High school diploma or equivalent required; medical assistant certification a plus
  • At least one year of experience in a medical office or emergency room setting preferred
  • Urgent care experience a plus, but not required
  • Ability to work a flexible schedule, including rotating weekends and holidays

About Us:

University Hospitals Urgent Care by Well is a leading provider of urgent care services, dedicated to delivering high-quality patient care and exceptional customer service. We are committed to creating a positive and supportive work environment for our staff, and we are excited to welcome a talented and motivated individual to our team.



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