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Customer Service Representative

2 months ago

Painesville, Ohio, United States Grand Rock Co. Full time
About Grand Rock Co.

Grand Rock Company is a leading manufacturer and distributor of high-quality exhaust systems for the aftermarket industry. With a strong commitment to customer satisfaction, we strive to provide the best products and services to our customers.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with the sales team to ensure customer needs are met
  • Maintain accurate records of customer interactions and issues
  • Participate in ongoing training and development to improve customer service skills
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to type 35-40 wpm
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Quarterly profit-sharing bonus program