Client Relations Specialist

2 weeks ago


Chula Vista, California, United States Banfield Pet Hospital Full time

Position Overview:
The Client Service Coordinator (CSC) is pivotal in managing the experience of clients and their pets within the veterinary facility. This role focuses on optimizing the workflow of the veterinary team, ensuring effective communication with both clients and staff, and coordinating the overall care process in a friendly and efficient manner, encouraging client loyalty and referrals.

Key Responsibilities:
  • Embody the Core Values: Demonstrate and promote the Five Principles of Mars, Inc. within your work and team interactions.
  • Client Acquisition: Proactively attract new clients by showcasing the services offered by the hospital and ensuring a seamless flow of clients and pets for optimal care.
  • Maximize Service Efficiency: Enhance the number of pets seen by the veterinary team through a well-organized and efficiently operated facility, catering to the needs of wellness plan clients.
  • Exceptional Client Service: Deliver professional and outstanding service consistently. This includes encouraging visits, welcoming clients and pets, ensuring their comfort, and providing education on pet health.
  • Client Education: Inform clients about Optimum Wellness Plans, preventive care, and the various services available at the hospital. Assist new clients by completing necessary documentation and entering pet information accurately.
  • Client Departure Assistance: Ensure outgoing clients receive all essential instructions, information, and invoices, along with prescription items as directed by the veterinarian, while also managing retail product sales and future appointment scheduling.
  • Financial Management: Maintain accurate financial records and adhere to proper opening and closing procedures.
  • Administrative Duties: Perform necessary administrative tasks as required.

Additional Responsibilities:
Other duties may be assigned as needed to support the hospital's operations.



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