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Customer Service Representative

4 weeks ago

Sterling, Virginia, United States Dave's Heating and Air Conditioning - Sterling, VA Full time
Job Description
At Dave\u0027s Heating and Air Conditioning, we are seeking a highly skilled Customer Service Representative to join our team.

As a key member of our operations team, you will be responsible for scheduling our technician team, adjusting and adapting on the fly, answering phones, and filling the calendar with work.

Your primary goal will be to get customers in need onto our schedule and served to satisfaction as quickly and frictionless as possible.

We are looking for a dynamic, enthusiastic people person who loves taking care of customers and collaborates well with coworkers.

If you love serving customers well, are energetic, professional, and remain calm under pressure, we welcome getting to know you.

Our core values are integral to establishing a fit with us:

* All-in Service: We are here to serve to the best of our ability.

* Professional & Fair: We are HVAC professionals serving as your trusted advisor.

* Aptitude & Attitude: We have the requisite aptitude and positive attitude to drive successful outcomes.

* Make Momma Proud: We do the right thing when no one is looking; we hold doors open for others.

We are a well-known residential HVAC company serving customers in Fairfax and Loudoun Counties with a focus on customer service and fair play in everything we do.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Schedule and coordinate the work of our technician team

* Answer phones and respond to customer inquiries

* Fill the calendar with work and ensure efficient use of resources

* Collaborate with coworkers to achieve team goals

* Provide exceptional customer service and ensure customer satisfaction

Requirements:

* 1+ year of experience in customer service or a related field

* Excellent communication and interpersonal skills

* Ability to work in a fast-paced environment and adapt to changing circumstances

* Strong problem-solving and organizational skills

* High school diploma or equivalent required

What We Offer:

* Competitive salary

* Health insurance

* Training & development opportunities

* A dynamic and supportive work environment

* The opportunity to work with a well-established and respected company in the HVAC industry

We are an equal opportunity employer and welcome applications from diverse candidates.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.