Customer Experience Ambassador

3 weeks ago


Sterling, Virginia, United States Nothing Bundt Cakes #192 Full time
Job Overview

At Nothing Bundt Cakes #192, we're seeking a talented Guest Service Representative to join our team. As a key member of our bakery, you'll play a vital role in creating an exceptional customer experience that keeps our guests coming back for more.

Key Responsibilities
  • Provide Exceptional Guest Service: Greet walk-in and phone guests with warmth and enthusiasm, determining their interests and needs to create a superior experience.
  • Product Knowledge Expert: Maintain strong knowledge of our cake offerings, including flavors, sizes, and pricing, to educate guests and make informed recommendations.
  • Order Processing and Merchandise: Process guest orders efficiently and accurately, suggesting additional merchandise to complete their celebration.
  • Bakery Presentation and Maintenance: Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
  • Team Collaboration: Assist the Crafter in preparing cake decorations and packaging supplies as needed, and maintain a consistent work attendance and punctuality record.
Why Join Our Team?

We offer a unique work environment that's fun, casual, and rewarding. Enjoy flexible work schedules, cake discounts, and the opportunity to grow your career in a supportive team. Plus, you'll be part of a company that celebrates joy and brings happiness to our community.


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