Restaurant Operations Manager
2 weeks ago
Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp.
Our Restaurant/Hospitality Managers assist the General Manager with all aspects of the center and its management. In the General Manager's absence, they're the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant/Hospitality Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team's hourly staff. If you've ever thought of becoming a General Manager at one of our centers, then the Restaurant/Hospitality Manager is a great place to start.
Key Responsibilities:- Guest Satisfaction: Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints.
- Operational Excellence: Continually hone our operational execution; schedule staffing levels to meet your center's needs and maximize the guest experience.
- Business Development: Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.).
- League Partnerships: Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues.
- Team Development: Recruit, hire, train, and schedule a talented team of hourly center staff.
- Leadership: Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...
- Food and Beverage Management: Oversee the management and growth of your center's Food & Beverage program; provide ongoing training and supervision of your center's daily F&B operations to ensure our corporate initiatives and standards are executed consistently.
As a committed member of our team, you're ready to fill in for your center's General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You're flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What's more, you're a dedicated team player who's great at developing the talents of your team, and you're looking to ultimately take the next step towards becoming a General Manager.
Requirements:- 2+ Years of Management Experience
- Bachelor's Degree
- The ability to supervise center operations staff
- Strong Team Player
- Exceptional "People Developer"
- Customer Service Pro
- Knowledge of POS register systems
Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
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