Customer Service Representative

4 weeks ago


Hickory, North Carolina, United States HSM Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Admin to join our team at HSM Solutions. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely and accurate order processing.

Key Responsibilities
  • Provide accurate and timely information to customers regarding pricing, order minimums, and product characteristics.
  • Communicate with customers via phone, email, and virtual meetings to resolve issues and answer questions.
  • Process incoming sales orders via various channels, including fax, mail, customer portals, and email.
  • Obtain and confirm current pricing for new sales orders from sales via current quote or system price files.
  • Communicate with customers regarding any conditions that affect fulfillment of customer orders, such as scheduling changes, material availability, pricing, and shipping.
  • Work closely with internal personnel, production, quality, shipping, and management to ensure customer needs are met.
  • Maintain accurate customer files, including sales orders and quotes, within a commonly accepted filing system.
  • Collaborate with shipping to ensure accurate documentation and prioritization of orders.
  • Process invoices, research discrepancies, verify, and issue credits as needed.
Requirements
  • Customer service experience in a manufacturing setting is preferred.
  • Strong attention to detail and organizational skills are essential.
  • Data management experience is required.
  • Excellent communication, collaboration, and interpersonal skills are necessary.
  • Advanced computer and typing skills, as well as proficiency in Microsoft applications, are required.
  • Excellent math skills and email etiquette are also essential.
Benefits
  • 401k contribution match up to 4% (100% vested from Day 1)
  • 9 paid holidays
  • 128 hours of vacation (prorated after 480 hours)
  • Affordable total package benefits offerings for you and your family
  • On-site no-cost medical clinics for you and covered dependents
  • Teladoc 24/7 ($0 copay)
  • Global healthcare and tuition reimbursement & professional development assistance


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