Customer Service Coordinator

4 weeks ago


Hickory, North Carolina, United States HSM Solutions Full time

Job Summary:

We are seeking a highly skilled Customer Service Admin to join our team at HSM Solutions. As a Customer Service Admin, you will be responsible for providing exceptional customer service, managing customer queries and complaints, and ensuring timely and accurate order fulfillment.

Key Responsibilities:

  • Provide accurate information to customers regarding pricing, order minimums, and product characteristics.
  • Communicate with customers via phone, email, virtual meetings, and email.
  • Process incoming sales orders via various sources, including fax, mail, customer portals, and email.
  • Obtain and confirm current pricing for new sales orders from sales via current quote or system price files.
  • Communicate with customers regarding any conditions that affect fulfillment of customer orders, such as scheduling changes, material availability, pricing, and shipping.
  • Work closely with internal personnel, production, quality, shipping, and management to meet customer needs.
  • Maintain customer files, including sales orders and quotes, within a commonly accepted filing system.
  • Work with shipping on documentation and shipping priorities.
  • Ensure all invoices are thoroughly processed through the system, research discrepancies, verify, and issue credits.

Requirements:

  • Customer service experience in a manufacturing setting is preferred.
  • Strong attention to detail.
  • Strong organizational skills.
  • Data management experience.
  • Excellent communication, organization, collaboration, and interpersonal interaction skills.
  • Excellent computer and typing skills.
  • Advanced Microsoft applications skills.
  • Excellent math skills.
  • Email etiquette.

Benefits:

  • 401k contribution match up to 4% (100% vested from Day 1), 9 paid holidays, 128 hours of vacation (prorated after 480 hours), affordable total package benefits offerings for you and your family, on-site no-cost medical clinics for you and covered dependents, Teladoc 24/7 ($0 copay), global healthcare, and tuition reimbursement & professional development assistance.


  • Hickory, North Carolina, United States Service Corporation International Full time

    Job SummaryWe are seeking a compassionate and detail-oriented Funeral Services Assistant to join our team at Service Corporation International. As a Funeral Services Assistant, you will play a vital role in supporting funeral operations, providing exceptional customer service, and ensuring that our clients receive the highest level of care and respect.Key...


  • Hickory, North Carolina, United States New Season Full time

    Job Title: Treatment Services CoordinatorAt New Season Treatment Centers, we are committed to providing safe, quality, and best-in-class care for individuals living with Opioid Use Disorder (OUD). We are seeking a highly skilled and dedicated Treatment Services Coordinator to join our team.Job Summary:The Treatment Services Coordinator will oversee the daily...

  • Customer Service Lead

    4 weeks ago


    Hickory, North Carolina, United States Circle K Full time

    As a Customer Service Lead at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training and guidance to new customer service representatives, ensuring they have the skills and knowledge needed to excel in their roles. Additionally, you will be...


  • Hickory, North Carolina, United States Circle K Full time

    Customer Service RepresentativeAs a valued member of our Circle K team, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service, resolving customer issues in a professional and efficient manner.Ring up all sales on the...


  • Hickory, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include: Greeting customers and providing them with a friendly and engaging experience Taking customer orders using our technology...


  • Hickory, North Carolina, United States SunBelt Furniture Xpress Inc Full time

    Customer Service Representative Job DescriptionAt SunBelt Furniture Xpress Inc, we are seeking a highly skilled Customer Service Representative to join our dispatch department. The ideal candidate will possess excellent communication skills, both verbal and written, and be able to provide top-notch customer service in a fast-paced environment.Key...


  • Hickory, North Carolina, United States Walmart Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Sam's Club. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and assisting with transactions.Key ResponsibilitiesProvide excellent customer service to members,...


  • Hickory, North Carolina, United States E-Z Way Auto Sales Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Service Representative to join our team at E-Z Way Auto Sales. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesMonitor...


  • Hickory, North Carolina, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive and engaging experience.Take customer orders using our Point of Sale system.Ensure orders are accurate and organized.Maintain a...


  • Hickory, North Carolina, United States HSM Solutions Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Admin to join our team at HSM Solutions. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely and accurate order processing.Key ResponsibilitiesProvide accurate and...


  • Hickory, North Carolina, United States Food Lion Full time

    Job SummaryAs a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...


  • Hickory, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of...


  • Hickory, North Carolina, United States Summit Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Summit Credit Union. As a key member of our service team, you will be responsible for providing exceptional service to our members, handling inbound calls, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Hickory, North Carolina, United States Jim 'N Nick's Full time

    Job Summary: We are seeking a skilled Customer Service Ambassador to join our team at Jim 'N Nick's Bar-B-Q. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service, working collaboratively with our team, and upholding the high standards of our company.Key Responsibilities:Provide outstanding customer service to...


  • Hickory, North Carolina, United States EmergeOrtho Full time

    EmergeOrtho is a leading provider of innovative, quality-focused comprehensive musculoskeletal care. We are seeking a skilled Customer Service Representative to join our team in a Call Center Specialist position. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer...


  • Hickory, North Carolina, United States CAROLINA ASTHMA AND ALLERGY CENTER MASTER Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Specialist to join our team at the Carolina Asthma and Allergy Center Master. This role is responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.Key ResponsibilitiesManage patient check-in and check-out processes,...

  • Logistics Coordinator

    4 weeks ago


    Hickory, North Carolina, United States Performance Food Group Company Full time

    Position Overview:As a key member of our team at Performance Food Group Company, you will play a vital role in ensuring the efficient delivery of goods to our customers. This position requires a strong understanding of logistics and transportation principles, as well as excellent communication skills to coordinate with drivers and other stakeholders.Key...

  • Logistics Coordinator

    3 weeks ago


    Hickory, North Carolina, United States Jason's Deli Full time

    Key Responsibilities:As a Delivery Driver at Jason's Deli, you will be responsible for ensuring the timely and accurate delivery of catering orders. This includes coordinating with Front of House employees to ensure seamless execution of orders. Additionally, you will be responsible for maintaining the highest standards of food safety and customer...


  • Hickory, North Carolina, United States Jim 'N Nick's BBQ Full time

    Customer Experience AmbassadorAt Jim 'N Nick's BBQ, we're committed to delivering exceptional customer experiences. As a Customer Experience Ambassador, you'll play a key role in ensuring our guests feel welcome and valued. Your responsibilities will include: Welcoming guests warmly and providing personalized service Addressing guest inquiries and resolving...


  • Hickory, North Carolina, United States Jim 'N Nick's BBQ Full time

    Customer Experience AmbassadorAt Jim 'N Nick's BBQ, we're looking for a Customer Experience Ambassador to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests. Your key responsibilities will include:Welcoming guests warmly and providing...