Customer Service Coordinator
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Admin to join our team at HSM Solutions. As a Customer Service Admin, you will be responsible for providing exceptional customer service, managing customer queries and complaints, and ensuring timely and accurate order fulfillment.
Key Responsibilities:
- Provide accurate information to customers regarding pricing, order minimums, and product characteristics.
- Communicate with customers via phone, email, virtual meetings, and email.
- Process incoming sales orders via various sources, including fax, mail, customer portals, and email.
- Obtain and confirm current pricing for new sales orders from sales via current quote or system price files.
- Communicate with customers regarding any conditions that affect fulfillment of customer orders, such as scheduling changes, material availability, pricing, and shipping.
- Work closely with internal personnel, production, quality, shipping, and management to meet customer needs.
- Maintain customer files, including sales orders and quotes, within a commonly accepted filing system.
- Work with shipping on documentation and shipping priorities.
- Ensure all invoices are thoroughly processed through the system, research discrepancies, verify, and issue credits.
Requirements:
- Customer service experience in a manufacturing setting is preferred.
- Strong attention to detail.
- Strong organizational skills.
- Data management experience.
- Excellent communication, organization, collaboration, and interpersonal interaction skills.
- Excellent computer and typing skills.
- Advanced Microsoft applications skills.
- Excellent math skills.
- Email etiquette.
Benefits:
- 401k contribution match up to 4% (100% vested from Day 1), 9 paid holidays, 128 hours of vacation (prorated after 480 hours), affordable total package benefits offerings for you and your family, on-site no-cost medical clinics for you and covered dependents, Teladoc 24/7 ($0 copay), global healthcare, and tuition reimbursement & professional development assistance.
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