Customer Support Consultant

1 day ago


Jersey City, New Jersey, United States iShare, Inc. Full time
Job Title: Customer Support Consultant

We are seeking a skilled Customer Support Consultant to join our team at iShare, Inc. in New Jersey.

The estimated salary for this position is around $80,000 - $105,000 per year.

About the Role

This is a remote position that requires expertise in customer service, particularly within the global financial services industry with exposure to treasury management.

You will be responsible for:

  • Processing shareholder requests accurately and efficiently.
  • Assisting clients in completing required documentation for account transactions.
  • Investigating and resolving customer issues or discrepancies related to account transactions and transfer agency processes.
  • Educating clients on transfer agency procedures, policies, and regulations.

Requirements

To be successful in this role, you will need:

  • Minimum 3-6 years of experience in customer service, preferably within the global financial services industry.
  • Working knowledge of Microsoft Office Suite, including Excel, Word, and other digital tools.
  • Ability to handle sensitive financial information with discretion and professionalism.

About iShare, Inc.

iShare, Inc. is a boutique IT consulting firm based in New Jersey, providing strategic advisory, development, and staffing services designed for specific industry verticals.

Our experienced leadership team has 20+ years of average IT experience and is well-rounded in technology, operations, account, and customer management.



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