Customer Service Associate

5 days ago


Jersey City, New Jersey, United States iShare Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Associate to join our team at iShare Inc.

This is a remote position, and we offer a competitive salary of $80,000 - $100,000 per year, depending on experience.

In this role, you will be responsible for processing shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates. You will also assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.

You will have the opportunity to investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes. Additionally, you will educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.

To succeed in this role, you will need strong problem-solving and communication skills to resolve complex client issues. You should also have working knowledge of Microsoft Office Suite, including Excel, Word, and other digital tools.

iShare Inc. is a boutique IT consulting firm based in New Jersey, offering strategic advisory, development, and staffing services designed for specific industry verticals.

As a Customer Service Associate, you will be part of a dynamic team that prioritizes delivering real value to clients through credible consulting and tailored solutions.



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