Policy Service Specialist
4 weeks ago
As a Policy Service Specialist at Homesteaders Life Company, you will play a critical role in communicating with policy owners, agents, and funeral home personnel on various issues, from routine to complex. Your responsibilities will include:
- Reviewing and processing policy change requests, including plan/benefit reissues, early pay-ups, nonforfeiture processing, and reinstatements.
- Receiving and processing new business applications, preneed contracts, and related forms from the New Business team.
- Reviewing and processing claims using the automated claim system, determining requirements and amount payable, and reconciling accounting to ensure proper disbursement to the payee.
- Conducting audits of premium payments and miscellaneous accounting that is questioned.
- Maintaining current price lists for all active funeral homes in Texas to facilitate preneed to at-need claim reconciliation and new business issuance.
Requirements:
- Two or more years of experience in the insurance industry, with a focus on policy administration, new business/underwriting, or claims.
- A comprehensive understanding of policy provisions and values, as well as preneed funeral contracts.
- Able to apply a comprehensive understanding of Texas funeral contract compliance as regulated by the Texas Department of Banking.
- Strong organization skills and the ability to handle multiple tasks at any given time.
Benefits:
- An excellent schedule, with the office closing at 1 p.m. every Friday.
- Annual profit sharing.
- 401(k) with company match and discretionary contribution.
- Company-sponsored group medical and dental insurance.
- Company-paid life insurance.
- Company-paid long-term disability.
- Hybrid work environment.
- Paid holidays.
- Generous vacation time and sick leave.
- Paid parental leave.
- Casual dress year-round.
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