Assistant Guest Services Manager

3 days ago

Clearwater FL USA, United States Evolution Parking & Guest Services Full time
Job Title: Assistant Guest Services Manager

We are seeking a highly motivated and experienced Assistant Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our management team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring a friendly and professional environment.
  • Assist the Guest Services Manager in coordinating all activities related to valet operations, including staff scheduling and break management.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager in performing the "Daily Huddle" during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position, ensuring adequate staff meet operational requirements.
  • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines.
  • Prepare schedules and compile payroll data as requested by Guest Services Manager.
  • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
Requirements:
  • Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
  • Experience in valet parking.
  • Valid US Drivers License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Benefits:
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays

We are an Equal Opportunity Employer and welcome applications from qualified candidates. No recruitment agencies, please.

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