Assistant Guest Services Manager
3 days ago
We are seeking a highly motivated and experienced Assistant Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our management team, you will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to valet operations.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring a friendly and professional environment.
- Assist the Guest Services Manager in coordinating valet operations, including staff scheduling and break management.
- Recommend measures to improve performance, guest satisfaction, and efficiency.
- Perform training and development activities to ensure staff meet Evolution and Forbes Standards.
- Participate in daily huddles and provide feedback to the Guest Services Manager on associate performance.
- Authorize and manage break schedules and other shift options as required.
- Ensure standards of professionalism and cleanliness are maintained.
- Recruit qualified applicants to meet operational requirements.
- Provide input on personnel actions, including hiring, promotions, and disciplinary measures.
- Maintain quality assurance and management visibility to ensure high standards of quality, reliability, and safety.
- Motivate and persuade team members to provide exceptional service.
- Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines.
- Prepare schedules and compile payroll data as requested by the Guest Services Manager.
- Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
- Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
- Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
- Associates Degree, High School Diploma, or GED required, or relevant working experience.
- Understanding of general business practices, including accounting, human resources, and customer service.
- Experience in valet parking, with a valid US Driver's License.
- 2+ years in a management position, with experience with HRIS platforms, such as ADP.
- Excellent customer service and client relationship skills, with strong oral and written communication skills.
- Strong technology proficiency, with a proven track record of meticulous attention to detail and accuracy.
- Health, Dental, and Vision Insurance.
- 401K with company match.
- Employee Discounts with selected retailers.
- Paid Time Off and Company Paid Holidays.
We are an Equal Opportunity Employer and welcome applications from qualified candidates. No recruitment agencies, please.
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