Healthcare IT Change/Problem Management Director
3 weeks ago
NYC Health Hospitals is a leading public healthcare system in the United States, delivering high-quality care services to over 1 million New Yorkers annually. As a highly skilled professional, you will play a critical role in our mission to empower every New Yorker to live a healthy life.
We are seeking an experienced Change and Problem Resolution Lead to join our team. This key position will be responsible for managing and coordinating the design, implementation, and day-to-day operations of Change and Problem management. The ideal candidate will have a strong background in IT Service Management, preferably with ITIL certification, and extensive experience working with ITSM tools such as ServiceNow.
The successful candidate will have at least 10 years of operational experience and possess excellent problem-solving skills, collaboration abilities, and a self-starting attitude. A master's degree from an accredited institution in a relevant field is required, or a bachelor's degree with equivalent experience.
In this exciting opportunity, you will work closely with our Service Management Office program implementation team, providing expert guidance on Change and Problem process, ensuring compliance with corporate policies. You will also support production Operations for Change & Problem management, serve as a liaison between Service Desk & Operations Center, and develop process and procedure documents to support development/production operations.
If you are a motivated individual with a passion for IT Service Management, we encourage you to apply for this challenging and rewarding role. With a competitive salary range of $125,000 - $150,000 per year, plus comprehensive benefits and opportunities for professional growth, this position offers an attractive package that aligns with your career goals.
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Change and Problem Resolution Lead
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeIT Excellence in Action: Change and Problem Resolution LeadNYC Health Hospitals is a leader in public healthcare, and we are committed to delivering high-quality care services to our patients. To achieve this goal, we are seeking an experienced IT professional to join our team as a Change and Problem Resolution Lead.This key position will be responsible for...
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IT Service Management Director
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