Squad Leader

20 hours ago

Westlake, Ohio, United States Fidelity TalentSource LLC Full time
Job Description:

Squad Leader

The Role

As a key member of our Health and Welfare Core Record Keeping team, you will leverage your expertise in benefits administration, leadership, and product development to drive customer value and deliver results. As the product owner, you will be responsible for the end-to-end delivery of strategic priorities, partnering with Fidelity leaders to influence broader strategic decisions and roadmaps. You will lead a team of chapter members to execute on specific product features, ensuring products or services are available, stable, performant, and supported when required.

  • Provide leadership for one or a small set of squads in alignment with the overall product area strategy
  • Define, refine, and communicate the squads' mission and roadmap to motivate and build team and partner support and alignment
  • Make decisions that can impact business results with guidance from leaders, anticipating and prioritizing client/partner needs to serve as their voice and guide execution of the team
  • Measure performance against established objectives and KPIs that deliver on agreed-upon business, technology, and people results
  • Define, evaluate, and communicate results against acceptance criteria, engaging with stakeholders regularly to monitor and share progress
  • Inspect and evaluate progress, removing impediments
  • Collaborate and coordinate with Chapter Leaders and Scrum Masters to build squad capacity and capability, enabling squad member growth, development, and learning
  • Make informed trade-off decisions to strike the right balance between quality, cost, and timelines
  • Maintain an understanding of client and market needs, preferences, and priorities

The Expertise and Skills You Bring

  • Bachelor's degree required; Master's degree preferred
  • Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus
  • 7+ years in agile, product management, technology, and/or business
  • At least 5 years of experience in the Health and Welfare or similar benefits outsourced administration services business
  • Experience designing, developing, and maintaining dynamic products and solutions
  • Financial services and/or benefits administration experience, including familiarity with the regulatory environment, preferred
  • Agile experience
  • Jira and Jira Align experience preferred
  • You take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
  • You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
  • You have a strong focus on execution and identify, communicate, and remove impediments to progress
  • You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
  • You continuously improve and encourage an agile way of working
  • You establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
  • You are intellectually curious and model a culture of continuous learning, mentoring, and coaching
  • You have or are committed to developing a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customers
  • You possess strong business/technical knowledge related to core record keeping services related to eligibility, rate, and coverage calculations, retiree medical benefits, event and related data processing, as well as a working knowledge of regulatory items affecting Health and Welfare administration

The Team

You will work in partnership with the Health and Welfare administration offering and platform Product Area Leader, other Squad Leaders, Scrum Master, and Chapter Leaders aligned to your squad. By demonstrating and promoting Fidelity and agile leadership behaviors, you will sustain and evolve our innovative agile culture. You will work within a large and evolving product offering, development, and support program, including numerous interdependent Agile squads.



Certifications:

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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