Pharmacy Manager

4 weeks ago

Orlando, Florida, United States Walgreens Full time

Job Summary

As a Pharmacy Manager at Walgreens, you will be responsible for directing the operation of a Local Specialty Pharmacy and accountable for improving unit sales, profits, and image through the overall development and protection of store assets, the selection, training, and development of personnel, and proper service to patients.

Key Responsibilities

  • Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience.
  • Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.
  • Connects with patients by responding to special needs and proactively offering services.
  • Patient/Clinical Management
  • Collaborates with providers to determine appropriateness of therapy and educates patients on effective medication administration and expectations.
  • Enrolls and follows patients through clinical management programs.
  • Oversees the enrollment of patients with assistance programs and ensures compliance of team members regarding documentation of patient management.
  • Responsible for ensuring compliance of team members regarding the documentation of patient management in the appropriate systems.
  • Works with the Pharmacy Manager toward the success of the pharmacy operation and maintains a working knowledge of the pharmacy function.
  • Directs the operation of the store and improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions and providing courteous and efficient service to patients.
  • Provides direction to ensure pharmacy department procedures and practices comply with federal and state regulations and guidelines.
  • Complies with all federal and state laws and regulations and Company policies governing all drugs and products.
  • Assures accurate and timely reporting of inventory for limited distribution drugs when required.
  • Recommends and implements asset protection controls and procedures to identify and minimize profit loss.
  • Improves and maintains store condition, maintenance, and appearance for the safety, health, and well-being of patients and team members.
  • Controls the store's safe and 'bank,' including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.
  • Assures proper operation and maintenance of pharmacy department systems and equipment.
  • Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures.
  • Manages and attains inventory budgets to include selecting and ordering new, promotional, and permanent merchandise.
  • Daily Planning and Execution
  • Schedules employees so that there is adequate coverage for all areas.
  • Implements store organization through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority.
  • Coordinates and organizes pharmacy department daily schedule of activities.
  • Prepares, submits, and files various reports and records required by the Company and various government agencies.
  • Business Planning
  • Responsible for developing the business plan to grow the business at the site and within Walgreens working with the District/Region leadership.
  • Maintains and improves performance of department through the building of employee morale and motivation, rewards employees, and addresses employee complaints where appropriate.
  • Assures EEO compliance through equity, consistency, and fairness and prevents workplace harassment.
  • Manages staffing by planning for and scheduling appropriate hours in adherence with budgeting guidelines.
  • Directs and attains payroll budget and controls use of overtime.
  • Ensures proper licensure of all pharmacy department personnel and confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements.
  • Enforces all Company policies and procedures and upholds federal, state, and local labor and employment laws.
  • Develops team members through orientation, training, establishment of objectives, communication of rules, and constructive discipline.
  • Identifies and develops team member's abilities in preparation for promotional opportunities and to meet the changing needs of the Company.

Requirements

  • BS in Pharmacy or PharmD Degree from an accredited educational institution.
  • Current pharmacist license in the state where the site is located or willing to obtain by position start date.
  • At least 1 year pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.).
  • Willing to travel up to 20% of the time for business purposes.

About Walgreens and WBA

Walgreens is included in the, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

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