Director of IT Infrastructure and Support Services

2 weeks ago


Rutland, Vermont, United States Vermont Employer Full time
Job Summary

The Director of IT Infrastructure and Support Services will lead the strategic planning, implementation, and management of IT infrastructure systems and services across the organization.

Key Responsibilities
  • Develop and implement the IT infrastructure strategy aligned with the organization's overall business objectives.
  • Ensure all infrastructure services, capabilities, and solutions are designed to support organizational growth, considering industry trends, leading practices, and opportunities for innovation.
  • Develop and maintain disaster recovery and business continuity plans, ensuring regular testing and updates to address potential risks and minimize downtime.
  • Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
  • Develop and manage the associated budget.
  • Lead and manage infrastructure projects from inception through completion, coordinating with other departments and stakeholders to ensure project success.
  • Implement and oversee performance monitoring tools and metrics, analyzing performance data and making recommendations for improvements.
Requirements
  • Bachelor's degree in computer science or related field.
  • 10+ years of experience in technology infrastructure, support services, and project delivery, including large-scale technology initiatives.
  • Deep knowledge of data center management, network architecture, cloud computing, and IT service management frameworks.
  • Excellent listening, written, and verbal communication, and problem-solving skills, proven experience building strong relationships with business partners, and a successful track record of leading and mentoring a team.


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