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Patient Relations Coordinator

2 months ago

Cincinnati, Ohio, United States Gastro Health Full time
{"title": "Patient Relations Representative", "description": "Unlock Your Career Potential at Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130+ locations throughout the United States. We are seeking a highly skilled Patient Relations Representative to join our team.

This role offers a unique opportunity to work in a collaborative environment with a talented team of healthcare professionals. As a Patient Relations Representative, you will be responsible for providing exceptional patient care and support, ensuring a seamless experience for our patients.

Key Responsibilities:

  • Answer incoming calls and route them to the appropriate personnel
  • Schedule, confirm, and cancel office appointments as patients call in
  • Work on referrals and import demographics from patient portals
  • Pick up voicemail messages on a daily basis
  • Verify patients' health plan benefits and obtain authorization, if needed
  • Assist patients with questions and/or concerns regarding procedures
  • Request medical records from doctors and hospitals
  • Call-in new prescriptions and refills and obtain authorization, if necessary
  • Obtain lab results, including stat requests
  • Other duties as assigned

Requirements:

  • High school diploma or GED equivalent
  • 2+ years of medical administration experience desired

We Offer:

  • Comprehensive benefits package, including 401(k) retirement plans, health insurance, and more
  • Competitive compensation and opportunities for advancement
  • A supportive and collaborative work environment

Gastro Health is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for patient care, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}