Strategic Customer and Commercial Leader
4 weeks ago
About the Role:
This is an exciting opportunity to join our team as a Customer & Commercial Director, where you will play a critical role in shaping and driving the company's strategic objectives as a key member of the executive team.
Key Responsibilities:
Develop strategies to improve the customer experience and achieve revenue targets, including fare-box and ancillary income.
Lead the implementation of key contractual mechanisms, such as the Service Quality Regime and Revenue Outturn Mechanic, while promoting a customer-focused approach aligned with the company's strategic goals.
Work effectively with peers to influence activity that supports improvements in the customer experience.
Continually develop improvements and embed successful change projects.
Collaborate across the industry, establishing effective relationships with stakeholders to support delivery of the wider industry strategy.
Requirements:
Extensive experience of leading the design and delivery of effective customer strategies.
Strong strategic thinking and customer focus, with a clear understanding of the operating environment.
Proven experience at a senior, strategic level, ideally in a multi-site, operationally focused business.
High level commercial astuteness and business judgement, ideally in complex contractual and political environments.
Strong analytical skills – ability to apply insight and analysis to complex problems, and make sound business judgements
Experienced and comfortable working at Executive/senior levels contributing to and influencing wider business direction and decisions.
Experienced leader of people – builds, manages, coaches, and develops professional teams which deliver.
Proven ability to work collaboratively with business operations teams, ensuring business and commercial activity is congruent.
High impact communication, influencing and presentation skills. Experienced negotiator able to deliver results in challenging commercial, statutory and political environments. Media/press experience desirable.
Proven experience and success in stakeholder/relationship management – credibility and ability to work at all levels internally and externally.
What We Offer:
As a Customer & Commercial Director, you will have the opportunity to work with a leading UK Train Operating Company (TOC) and contribute to the company's strategic objectives.
Our company offers a dynamic and supportive work environment, with opportunities for professional growth and development.
We are committed to providing our employees with the tools and resources they need to succeed in their roles.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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