Guest Services Coordinator
5 days ago
Job Overview
As a Guest Services Coordinator at Omni Hotels, you will be the first point of contact for our guests. Your role is to provide exceptional service, ensuring that every guest feels welcome and valued throughout their stay.
About the Role
We are seeking an experienced Hotel Check-in Agent who is passionate about delivering outstanding customer service. As a key member of our Front Desk team, you will be responsible for checking guests in and out, handling special requests, and promoting hotel programs.
Key Responsibilities
- Greet and check-in guests, providing accurate information and resolving any issues promptly
- Ensure special requests are noted and fulfilled, exceeding guest expectations
- Promote and sell hotel programs, such as packages and promotions
- Maintain knowledge of ongoing discounts, packages, and promotions to provide personalized recommendations to guests
Requirements
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple tasks and deadlines
- Knowledge of hotel operations and services
- Ability to maintain confidentiality and handle sensitive information discreetly
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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