Guest Services Representative

5 days ago

Boston, Massachusetts, United States Seaport Hotel Full time

Once you complete your application you must inform your current manager.

Scope of Position

The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel. To succeed, GSR's must anticipate guest needs and deliver service beyond what our guests expect. The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail. The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.

Schedule Requirements

  • Schedule will vary based on business needs; the operation is 24 hours a day, 7 days a week.
Key Responsibilities
  • Provide an exceptional experience for all of our guests. Greet guests warmly, check in/checkout, provide room keys, deliver messages, etc.
  • Maintain a prominent position at the reception desk, being the customer's first contact
  • Register guests promptly; ensure all pertinent information is entered and accurate in system
  • Balancing multiple tasks and processing information in a timely manner
  • Answer phone calls, both internal and external, maintaining proper phone etiquette and procedures
  • Communicate with guests via email maintaining proper grammar and professionalism
  • Handling cash, keeping an accurate bank, recording deposits, processing credit card transactions
  • Foreign Currency Exchange
  • Process parking transactions using both cash and credit cards as needed
  • Support all guest services areas (communication center, reception, concierge, bell and door, gift shop)
  • Process requests for room reservations
  • Facilitate rapid response calls and enter requests into the HotSOS system
  • Handle VIP reservations and special requests
  • Monitor the security of the Hotel lobby and entrance area and communicate with the Guest Services Manager on Duty and Security as needed
  • Coordinate luggage pickup and storage
  • Provide directional assistance to guests to locations in the hotel, as well as points of interest in the neighborhood and city.
  • Maintain a clean work environment (includes both the lobby / public spaces & back of the housework areas)
  • Pass on all pertinent information to the following shift to ensure successful communication is maintained.
  • Work closely with Housekeeping/Engineering/Reservations and F&B Departments
  • Assist in training new employees as needed
  • Complete any duties or projects assigned by Guest Services Managers or Director of Guest Services
  • Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate art of the everyday operation
Required Job Knowledge and Skills
  • Effective verbal and written communication skills
  • Exceptional customer service skills
  • Strong computer skills
  • Ability to perform multiple tasks during high volume periods
  • Strong problem solving and guest resolution skills
Education
  • High School diploma, general education degree equivalent experience required
  • Bachelor's degree preferred
Experience
  • Minimum of 1 year of Hospitality Service or related experience
Language Skills
  • Fluency of the English language is required (read, write, speak)
  • Must be able to listen to, read and/or write instructions, memos, short correspondences and messages
This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.

Other details
  • Pay Type Hourly
Apply Now

  • Guest Services Representative

    2 weeks ago

    Boston, Massachusetts, United States Seaport Hotel Limited Partnership Full time

    Once you complete your application you must inform your current manager.Scope of Position The Guest Services Representative will engage with the guest in a variety of job functions. This position represents the hotel and will often be the first and last impression the guest has of the hotel. All Guest Service Representatives are empowered to make decisions...

  • Guest Service Representative

    5 days ago

    Boston, Massachusetts, United States Au Bon Pain Full time

    This position contributes to Au Bon Pain's success by ensuring ABP guest service and café standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the...

  • Guest Services Representative

    5 days ago

    Boston, Massachusetts, United States Compass Group, North America Part time

    **About Us**Compass Group, North America is a leading provider of foodservice and hospitality solutions. We are dedicated to delivering exceptional experiences for our guests and customers.**Job Description:**The Guest Services Representative will be responsible for providing exceptional customer service to our guests, responding to their needs and resolving...

  • Outside Sales Representative

    1 week ago

    Boston, Massachusetts, United States Guide-A-Guest Full time

    Company DescriptionGuide-A-Guest, formerly North American Directory Services, is a leader in the hospitality industry with over 35 years of experience. We produce both traditional printed guest directories and digital hospitality solutions, including digital screens in restaurants and resorts. Our products provide valuable information about property...

  • Security and Guest Services Representative

    5 days ago

    Boston, Massachusetts, United States Alibi Bar and Lounge Full time

    We are looking for a Security and Guest Services Representative to join our team at Alibi Bar and Lounge. As a key member of our front-of-house team, you will be responsible for ensuring the safety and security of our guests while providing a world-class hospitality experience.In this role, you will be responsible for greeting guests, checking their IDs, and...

  • Guest Services Representative

    2 weeks ago

    Boston, Massachusetts, United States LaTour Hotels and Resorts Full time

    A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved...

  • Guest Service Representative

    4 days ago

    Boston, Massachusetts, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels LimitedAward-Winning HospitalityWe have been recognized for our commitment to excellence in hospitality and our dedication to providing exceptional service to our guests. This recognition is a testament to the hard work and dedication of our staff, and we are proud to be a leader in the luxury hospitality industry.Job...

  • Guest Service Representative

    4 weeks ago

    Boston, Massachusetts, United States Marriott International Inc Full time

    Additional Information Job Number25012888 Job CategoryRooms & Guest Services Operations LocationW Boston, 100 Stuart St, Boston, Massachusetts, United States, 02116VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests,...

  • Guest Service Representative

    3 weeks ago

    Boston, Massachusetts, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....

  • Guest Service Representative

    3 weeks ago

    Boston, Massachusetts, United States Marriott International Inc Full time

    Additional Information Job Number25004754 Job CategoryRooms & Guest Services Operations LocationThe Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs,...

  • Guest Service Representative

    4 days ago

    Boston, Massachusetts, United States Beacon Hill Hotel Full time

    We're more than just a team – we're a community dedicated to making a difference every day.At Olympia Hospitality and the Beacon Hill Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together.Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture...

  • Guest Service Representative

    1 week ago

    Boston, Massachusetts, United States Beacon Hill Hotel Full time

    We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and the Beacon Hill Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture...

  • Guest Service Representative

    7 days ago

    Boston, Massachusetts, United States Beacon Hill Hotel Full time

    Job Description Job Description We're more than just a team – we're a community dedicated to making a difference every day.At Olympia Hospitality and the Beacon Hill Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others,...

  • Guest Services Representative

    6 days ago

    Boston, Massachusetts, United States The Newbury Boston Full time

    About the JobWe are seeking a skilled and detail-oriented Room Attendant to join our team at The Newbury Boston.Job SummaryAs a Room Attendant, you will be responsible for maintaining clean and attractive guestrooms while providing exceptional service to all guests.Key ResponsibilitiesCleaning and Maintenance: Clean guestrooms thoroughly according to...

  • Dual Guest Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Marriott International, Inc Full time

    Additional InformationJob Number25042885Job CategoryRooms & Guest Services OperationsLocationAloft Boston Seaport District, 401-403 D Street, Boston, Massachusetts, United States, 02210VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Dual Guest Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Marriott International Inc Full time

    Additional Information Job Number25042885 Job CategoryRooms & Guest Services Operations LocationAloft Boston Seaport District, 401-403 D Street, Boston, Massachusetts, United States, 02210VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Dual Guest Service Representative

    5 days ago

    Boston, Massachusetts, United States Marriott Full time

    Additional InformationJob Number 25042885Job Category Rooms & Guest Services OperationsLocation Aloft Boston Seaport District, 401-403 D Street, Boston, Massachusetts, United States, 02210VIEW ON MAP...

  • Dual Guest Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Marriott International, Inc Full time

    Additional InformationJob NumberJob Category Rooms & Guest Services OperationsLocation Aloft Boston Seaport District, D Street, Boston, Massachusetts, United States, 02210VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition TypeNon-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...

  • Dual Guest Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Marriott International, Inc Full time

    Additional InformationJob Number 25042885Job Category Rooms & Guest Services OperationsLocation Aloft Boston Seaport District, 401-403 D Street, Boston, Massachusetts, United States, 02210 VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition TypeNon-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Dual Guest Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....