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Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at WellStone. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients, visitors, and vendors.
**Key Responsibilities**
• Perform receptionist duties, including greeting clients and visitors, and assisting with administrative tasks.
• Provide data entry support, including entering client information into our computer system.
• Answer telephone calls in a timely and professional manner, and route calls to the appropriate staff member or voicemail.
• Verify appointments, reschedule appointments, and make new appointments as needed.
• Take messages for staff, and provide information to clients as requested.
• Accept co-payments, enter payment information into the computer, and print receipts.
• Balance monetary amounts taken daily, and submit to Accounting for processing.
• Conduct reminder calls for the next day's appointments.
• Scan documents into the computer, and fax requested information as needed.
• Inform therapists of client arrivals, reschedule, schedule, and confirm appointments.
• Provide excuses to clients who request appointment verification.
• Attend and complete required training sessions.
• Participate in staff meetings and contribute to team discussions.
**What We Offer**
• Competitive medical, dental, and vision benefits.
• State retirement through RSA, plus an optional 457b/401a with a company match.
• 9 paid holidays throughout the year.
• Ability to accrue up to 15 days of PTO per year, which rolls over unused.
• A dynamic and supportive work environment that values collaboration and problem-solving.
**Requirements**
• High School diploma or equivalent.
• Excellent oral and written communication skills.
• Proficiency with computer systems and software.
• Previous customer service experience.