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Event Staff Supervisor
1 month ago
Reporting to the Event Services Manager, the Event Staff Supervisor will oversee and direct the Event Staff. This role plays an essential part of guest experience and helps build memories for the staff and those in attendance. The position is in close communication with the event managers and may at times need to make educated decisions on how to deliver positive customer service on their own within the policies and procedures established.
This role pays an hourly wage of $20. Benefits for PT roles include a 401(k) savings plan and 401(k) matching. Additionally, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
Key Responsibilities:
Assist in day-of management of the day of events team members, including ticket takers, ushers, and third-party security.
Work closely with the Event Managers and Guest Services manager to ensure that all event-related information is properly relayed to part-time staff.
Prepare your assigned section for guests, reporting any issues to the appropriate staff.
Welcome guests with a great smile and helpful attitude when doors/gates open.
Oversee scanning of event tickets, ensuring the proper ticket is being used to gain entry.
Assist fans in locating their seats.
Be alert and proactive to potential hazards and report incidents when they occur.
Manage staff in your assigned area for issues and opportunities to make lasting memories for our guests.
Respond to all guest concerns/complaints promptly and in a professional manner, reporting any issues to the Event Manager or Guest Services Coordinator.
Assist guests in ADA accessible seating sections.
Enforce all building policies and procedures to ensure a safe environment for all guests.
Provide excellent customer service assistance to internal and external clients.
Manage the foot traffic flow of large crowds.
Report, respond, and record all incidents that occur during an event, including medical or safety incidents.
Be knowledgeable about arena emergency evacuation plans to safely assist guests during an emergency.
Requirements:
Experience in a hospitality, entertainment, or security environment is preferred.
Leadership experience is preferred.
Must love working with and helping people.
Ability to stand for long periods of time.
Must maintain a positive attitude while handling difficult situations.
Ability to function in a fast-paced, high-pressure environment and provide creative on-the-spot solutions to challenges.
Flexible Schedule:
Availability to work nights, weekends, and some holidays. Position may require working events indoors and outdoors.
