Retail Operations Supervisor

2 months ago

Seattle, Washington, United States Shane Co. Full time

Position Overview:

As the Retail Operations Supervisor, your primary objective is to drive performance by collaborating with team members, fostering a positive company culture, and ensuring meticulous attention to detail. You will deliver exceptional customer service, enhancing sales and profitability. In conjunction with the store leadership team, you will play a crucial role in shaping the sales, customer, and employee experience.

Shane Co., a leader in the jewelry sector for four generations and the largest family-owned jeweler in the U.S., is committed to providing an unmatched standard of excellence. Our team members participate in our customers' significant life events, including weddings, birthdays, and anniversaries. We seek enthusiastic, vibrant individuals eager to contribute to our dynamic retail culture.

Our aim is to provide you with a unique employment experience that motivates you to look forward to work each day. If you thrive in a team environment and enjoy offering personalized service to every customer, this is the ideal opportunity for you.

The starting salary for this position ranges from $81,000 to $92,000 annually, with potential bonuses.

Key Responsibilities:

As a vital member of the store leadership team, the Retail Operations Supervisor shares the responsibility of driving sales growth by ensuring customer satisfaction and developing both office and shop teams. Daily tasks may include:

  • Managing the onboarding process for new hires and overseeing the training and development of both office and shop personnel.
  • Facilitating weekly office meetings and bi-weekly shop meetings, while maintaining comprehensive records of these discussions.
  • Supporting the Assistant Operations Manager in preparing and communicating monthly updates with office staff.
  • Creating and managing store schedules, subject to final approval from the Store Manager.
  • Ensuring compliance with all regulations during gold buy transactions and processes.
  • Monitoring and enhancing the overall efficiency of office and shop operations.
  • Addressing and resolving customer concerns and complaints promptly and discreetly.
  • Collaborating with the Facilities Department to maintain the store's appearance and upkeep.
  • Mastering all functions and processes within the shop, customer service department, and sales operations.

Qualifications:

  • A minimum of 2 years of experience in managing, leading, developing, training, or supervising staff, along with at least 1 year of sales or customer service experience in a face-to-face setting is required. Previous jewelry sales experience is not necessary, as training will be provided.
  • Availability during evenings and weekends is essential, although the store is closed on major holidays.
  • Experience in retail sales or the hospitality industry is preferred, with the ability to effectively present product features and benefits.
  • A genuine passion for working with people.
  • Proven ability to influence others in a cooperative and trustworthy manner.
  • Goal-oriented with a strong drive to achieve results.
  • Excellent listening skills to understand the needs of both employees and customers.
  • Ability to maintain customer relationships in a dynamic sales environment.
  • Strong capacity to provide and receive constructive feedback and adapt accordingly.
  • A proactive team player.
  • High level of visual acuity and manual dexterity.
  • Proficiency in written and spoken English, including proper spelling and grammar; effective communication with customers and team members is essential. A minimum of a high school diploma or equivalent is required.

Behavioral Traits:

Successful candidates for the Retail Operations Supervisor role will possess strong organizational skills and the ability to collaborate effectively in a fast-paced environment. Goal-orientation, attention to detail, and independence are critical traits, along with a commitment to executing tasks accurately and efficiently. Being analytical, thoughtful, and genuinely interested in developing others will contribute to success in this position.

Why Join Shane Co.?

Becoming a part of #TeamShaneCo comes with numerous benefits designed to support you and your family. As a family-owned business, we prioritize your well-being, recognizing that our collective success relies on our team. Here’s what we offer:

Compensation and Recognition: We operate on a team-based model with no commission sales. We provide a competitive base salary, engaging SPIFs, and monthly opportunities for team performance bonuses.

Time Off: Enjoy a generous time-off package, including 3 weeks of vacation and an annual float day. We value holidays and are closed on major ones. Additionally, you receive a float day and a paid volunteer day each year, promoting a healthy work-life balance.

Family-Centric Benefits: Our benefits extend beyond the standard offerings, providing time off at full pay for self or family care during major illnesses. You will also benefit from paid parental leave and an Employee Assistance Program.

Health and Wellness: We prioritize your health with paid sick time and access to competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. Additional voluntary benefits include long-term disability and life insurance for dependents.

Employee Discount: Enjoy a generous discount on store and online purchases for you and your family.

Shane Co. is dedicated to providing an unparalleled standard of excellence, allowing our team to share in our customers' milestone moments. If you enjoy being part of a team and providing personal attention to every customer, this is the right place for you.

The starting salary for this position ranges from $81,000 to $92,000 annually, with potential bonuses. The pay range reflects the starting salary for most candidates in the state of Washington, but does not indicate the maximum potential salary for the role. Actual pay will be determined based on skills and qualifications. The starting pay range may vary in other markets.

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