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Claims Resolution Specialist
2 months ago
BJ's Restaurants is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for handling all aspects of general liability, property, and auto claims in a timely and effective manner.
Key Responsibilities- Investigate claims by gathering and preserving pertinent information needed to accurately assess liability.
- Document all discussions, correspondence, reports, and decisions that occur during the investigation in the claims system.
- Communicate frequently with all parties involved with the claim.
- Determine if tender or subrogation opportunities exist and take necessary steps for recovery.
- Provide guidance to other team members as needed.
- Analyze claims exposure and exercise proper judgment and decision making.
- Negotiate resolution and pay claims within assigned authority limits.
- Detect potential problems or trends that require additional review, investigation, or research.
- Bachelor's degree and five+ years of general liability, property, and auto liability experience.
- Strong technical claims knowledge.
- Excellent guest service skills and a passion to help others.
- Understanding of legal and medical terminology.
- Strong written and verbal communication skills.
- Self-starter with excellent organization and time management skills.
- Experience with multi-unit, multi-state organization.
- Strong negotiation, problem-solving, verbal, and written communication skills.
- Proficient computer skills required to navigate our paperless claim file system, internal software systems, and Microsoft Office.
As a Claims Resolution Specialist at BJ's Restaurants, you will have the opportunity to work in a fast-paced, collaborative environment that is also intellectually challenging. You will be part of a team that delivers a differentiated menu and experience to guests across the U.S.
