Warranty Claims Specialist

4 days ago


Delray Beach, Florida, United States Air-Ref Co. Inc. Full time
Job Title: Warranty Prossessing Clerk

At Air-Ref Co. Inc., we are seeking a highly organized and detail-oriented Warranty Prossessing Clerk to join our team. As a key member of our warranty team, you will be responsible for ensuring timely and accurate processing of warranty claims.

Responsibilities:
  • Filing Claims: Accurately and efficiently file warranty claims, ensuring all necessary documentation is complete and up-to-date.
  • Parts Procurement: Purchase inventoried parts, special ordered parts, and equipment as needed for warranty claims, in a timely and cost-effective manner.
  • Quote Follow-up: Follow up on quotes from our Parts department, through calls, emails, and invoices of service technicians, to ensure timely resolution of warranty claims.
  • PO and VC Processing: Issue Purchase Orders (POs) and Vendor Credits (VCs) as required, and ensure they are processed properly and in a timely manner.
  • Warranty Returns: Complete warranty returns for parts, equipment, and labor as required, and within the allotted timeframe.
  • Communication: Receive purchase orders and send packing slips to our Accounting department, ensuring seamless communication and processing of warranty claims.
  • Performance Indicators: Monitor and report on key performance indicators, including accuracy of paperwork, hours and materials charged to jobs, number of will calls, and number of open VC's and PO's.
About Us:

At Air-Ref Co. Inc., we are a local and family-owned business providing Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services. We pride ourselves on delivering expert and affordable installation, upgrades, seasonal maintenance, and repair services, using state-of-the-art technology and top-quality equipment.



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