Hospitality Coordinator
2 weeks ago
We're seeking a full-time Hospitality Coordinator to join our Operations team at our 75 Rockefeller Plaza location. The Hospitality Coordinator will report directly to the General Manager.
Key Responsibilities:- Lead the coordination of program setup and execution with cross-functional teams including Service, Production, Technology, and Culinary departments
- Liaise with Culinary and Service teams to assist with the setup and execution of Food & Beverage ensuring that it follows the client's Program Execution Order
- Assist in supervising the front-of-house service team and act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, and security
- Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Check-in guests with proxyclick and show reception/nourish area
- Problem solve requests at welcome desk and escalate inquiries as needed
- Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
- Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
- Keep Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
- Escort meetings guests when needed
- Orchestrate and set-up Surprise & Delights for WP Members and/or Site Tours
- Develop and maintain positive client relationships
- Assist Service Manager and Chef with scheduling and administrative responsibilities
- Create and maintain positive relationships with building management and landlord partners
- Order office supplies
- Manage lost and found
- Assist with service execution; set-up and breakdown, support during peak periods
- Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success and Culinary departments
- Work dynamically and prioritize departmental functions to meet deadlines
- Comply with Convene standards and regulations to encourage healthy, safe and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
- Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
- Basic knowledge of Audio/Visual equipment set up and usage
- Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel)
- Minimum 2 years' experience in hospitality
- Ability to work effectively with clients
- Flexible and long hours sometimes required
- Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Ability to stand, sit, or walk for an extended period of time
- Excellent health coverage for you and your family starting day one
- Medical and insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug and recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team and the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
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