Shared Services Operations Specialist
1 week ago
We are seeking a highly skilled and detail-oriented Shared Services Operations Specialist to join our team at Kelly. As a Shared Services Operations Specialist, you will be responsible for providing exceptional support to our clients by performing a variety of tasks, including logging checks, processing documents, and making outbound calls to insurance carriers.
Key Responsibilities:- Follow standard procedural guidelines for performing tasks
- Perform logging checks, process documents, work CLEAR queues, and make outbound calls to insurance carriers
- Provide assistance and backup as needed to meet client requirements and SLAs
- Handle other duties/projects based on business needs
- Work under immediate supervision
- Research items received via faxes, reports, tasks, correspondence, and refund/return checks
- Make appropriate telephone calls to resolve issues
- Follow client's standard policies and procedures
- Work efficiently in client and company proprietary applications
- Demonstrate solid technical knowledge and quality performance
- Meet behavioral expectations: attendance, teamwork, and organizational contributions
- Experience in shared services operations or a similar role
- Strong attention to detail and organizational skills
- Excellent communication and problem-solving abilities
- Ability to work well under pressure and meet deadlines
- High level of proficiency in using computer applications and software
- Team player with ability to contribute effectively in a collaborative work environment
Kelly is a leading staffing agency that provides a wide range of services to clients across various industries. We are committed to providing our employees with a positive and supportive work environment, as well as opportunities for growth and development. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.
We are an equal opportunity employer and welcome applications from diverse candidates. If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.
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