Professional Services Manager

2 weeks ago

Atlanta, Georgia, United States NextGen Healthcare Full time

Job Overview:

The Professional Services Manager is tasked with ensuring the effective delivery of solutions tailored to meet the specific needs of clients within the healthcare sector.

  • Project Management: Formulate comprehensive project plans, establish timelines, and allocate budgets to guarantee the successful and timely execution of projects.
  • Collaboration: Work closely with team members, stakeholders, and clients to facilitate a smooth transition from project inception to delivery.
  • Contract Oversight: Manage the process of contractual agreements, including the development of Statements of Work (SOW).
  • Business Analysis: Conduct detailed assessments of business processes and requirements to inform project direction.
  • Continuous Improvement: Gather feedback and document insights from completed projects to enhance future engagements.
  • Sales Support: Collaborate with the Sales team as necessary to assist with project estimations and respond to customer inquiries.
  • Team Leadership: Provide guidance, coaching, and leadership to team members to foster a productive work environment.
  • Travel Requirements: Willingness to travel up to 25% as needed.
  • Additional Responsibilities: Perform other duties that align with the overarching goals of the position.
Educational Qualifications:
  • A Bachelor's degree in Business, Information Technology, or a related discipline.
  • Alternatively, a combination of education and experience that meets the necessary qualifications for the role.
Experience Requirements:
  • A minimum of 7 years in project management or program implementation within professional services, or in a client-facing capacity.
  • Proven experience across all stages of a client software implementation lifecycle, including needs analysis, project management, software installation, on-site training, and systems troubleshooting.
Licenses/Certifications:
  • NextGen NCP Certification in EHR or EPM and DM is required within 6 months of employment.
  • Ongoing maintenance and renewal of certification is expected.
Knowledge, Skills & Abilities:
  • Knowledge: A strong grasp of the professional services landscape, including both internal and partner-provided services, and implementation strategies that foster long-term customer loyalty.
  • In-depth understanding of the healthcare industry, including key areas such as Revenue Cycle Management, Clinical/Patient Care Operations, Best Practices Processes and Workflows, Analytics, and relevant legislation.
  • Skills: Exceptional operational management, project management, and communication abilities, along with analytical and problem-solving skills.
  • Abilities: Capacity to lead cross-functional collaboration, manage complex projects, and convey intricate technical concepts clearly to diverse audiences.
Note:

This job description has been reviewed to ensure it encompasses essential functions and basic duties. It serves as a guideline for job expectations and the employee's ability to fulfill the role described. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Additional tasks may be assigned by supervisors as deemed appropriate. This document does not constitute a contract of employment, and the company reserves the right to modify this job description and/or assign tasks as necessary.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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