Front Desk Associate

23 hours ago


Santa Monica, California, United States Dermalogica Full time
About Dermalogica

Dermalogica is a global leader in the skincare industry, renowned for its exceptional skincare line and industry-leading postgraduate education. We are committed to transforming skin health and empowering our employees to make a meaningful impact.

Job Summary

We are seeking a dedicated and enthusiastic Front Desk Associate to join our team at our flagship store in Santa Monica. As a key member of our team, you will play an integral role in building lasting customer relationships, providing personalized skincare advice, and contributing to the achievement of overall store goals and objectives.

Key Responsibilities
  • Educate and inspire customers to experience all Dermalogica concepts, focusing on FaceMapping and increasing retail product awareness.
  • Build strong and lasting customer relationships by delivering personalized skincare advice and solutions.
  • Achieve personal key performance indicator (KPI) goals and collaborate with the team to accomplish overall goals and objectives.
  • Provide exceptional customer service and follow-up, ensuring each customer feels valued and supported.
  • Meet monthly and yearly retail and service productivity expectations.
  • Utilize FaceMappings, Skin Lessons, and other Dermalogica concepts during skincare consultations on the retail floor.
  • Collaborate with the Lead Skin Therapist to learn Dermalogica Protocols for Pro30 and Pro60 treatments.
  • Stay up-to-date with the latest products, technology, ingredients, and treatments in the skincare industry.
  • Maintain store policies, cleanliness, and organization.
Requirements
  • Minimum of 1 year of experience in the retail industry.
  • Preferred 1 year of experience in a salon/spa environment.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Able to work Sunday-Tuesday 9:30am-6pm.
  • Excellent communication, interpersonal, and time management skills.
  • Clear and precise written and verbal communication skills.
  • Strong people skills to engage and connect with customers and colleagues.
  • Meticulous work approach with a dedication to cleanliness and a proactive attitude.
  • A passion for skincare and a desire to learn and grow in the industry.
What We Offer
  • Competitive Compensation
  • Monthly Product Allowance
  • Wellness programs
  • Education/training programs

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about skincare and ready to embark on an exciting journey with a global leader in the industry, please apply now and complete your online application.



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