Operations Director

4 weeks ago


Arlington, Virginia, United States Hyatt Full time
Director of Operations Job Description

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Operations oversees hotel operations including Front Desk, Housekeeping, Guest Services, Security and Food & Beverage Outlets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Key Responsibilities:

Responsible for short and long term planning and the management of the Operations in the front and back of the house

Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

Leading and developing the colleagues of the Rooms and F&B Division

Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property

Develop standards and operating procedures and incentive programs for leadership team

Coach and counsel employees to reflect Hyatt service standards and procedures

Why Work at Hyatt?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. We offer excellent benefits, including medical, dental and vision insurance, free room nights, discounted and friends & family room rates, and highly competitive salaries and incentives.
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