Patient Service Representative

2 weeks ago


Lockport, New York, United States Central Ohio Primary Care Full time
Job Title: Patient Service Representative

Central Ohio Primary Care is seeking a highly skilled Patient Service Representative to join our team at our Westerville Radiology office in Westerville, OH. As a key point of contact for patients, you will provide exceptional customer service and ensure a positive experience from start to finish during their visit.

Key Responsibilities:
  • Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
  • Communicate regularly with clinical staff to ensure patients and office needs are met.
  • Greet patients and complete established check-in procedures upon arrival.
  • Collect copays, deductibles, and/or outstanding balances.
  • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner.
Requirements:
  • Preferred: 1 year of administrative experience in a healthcare-related setting.
  • Required: High School diploma or GED.
  • Excellent interpersonal and verbal communication skills.
  • Strong organizational and written communication skills.
  • Ability to multi-task, prioritize, manage time effectively, and respond timely to patients and/or visitors.
What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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