Patient Health Navigator

6 days ago

San Diego, California, United States Family Health Centers of San Diego Full time

Transform Lives, Transform Community

Family Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Our mission is to provide accessible, high-quality medical care to those who need it most.

We are seeking a Patient Health Navigator - Community Care Specialist to join our team. In this role, you will provide direct and indirect patient navigation services to support linkage and maintenance in care. This will include completing internal and external referrals, as well as participating in quality improvement projects and retention efforts.

Key Responsibilities:

  • Serve as a liaison between internal and external customers, including patients, other FHCSD service staff, and other service providers, to improve patient quality of care and flow.
  • Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
  • Work collaboratively with healthcare and departmental programs on retention, appointment completion, and identifying barriers to care.
  • Engage in patient interactions via telephone and in person to identify and meet patient needs, including facilitation of assisted and unassisted referrals, resources, and follow-up.
  • Assist with scheduling, organizing, and managing a patient's healthcare maintenance and treatment.
  • Perform general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
  • Use discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.

Requirements:

  • High School diploma (or GED equivalent) required or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
  • 2 years of experience with health education or working in the medical/health related field preferred.
  • Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.).
  • Meet organizational driving requirements.

Rewards:

  • Job type: Regular Full Time
  • Competitive Salary with Excellent Benefits
  • Retirement Plan with Employer Match
  • Paid Time Off, Extended Sick Leave and Paid Holidays
  • Medical/Dental/Vision/FSA/Life Insurance
  • Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$22.00 - $26.17

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