Customer Service Liaison for Branch Operations
5 days ago
Job Summary:
We are seeking a highly skilled Customer Service Liaison to join our team at City National Bank & Trust. As a key member of our Operations Relationship Department, you will provide exceptional customer service and serve as a liaison between internal customers and all other departments and branches.
About the Role:
The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong work ethic. You will be responsible for achieving and maintaining all Call Center goal metrics, completing training on professionalism, telephone etiquette, and OTJ software.
Responsibilities:
- Customer Service: Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.
- Call Center Metrics: Achieve and maintain all Call Center goal metrics.
- Training and Development: Complete training on professionalism, telephone etiquette, and OTJ software.
- Liaison Services: Serve as a liaison between internal customers and all other departments and branches.
Requirements:
- Education: High School Diploma; some college preferred.
- Experience: At least one year of previous banking customer service or equivalent customer service experience.
- Skills: Excellent communication skills, problem-solving abilities, and a strong work ethic.
Working Conditions:
- Physical Demands: Constant use of computer screens, ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
Compensation:
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.
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