Customer Service Liaison for Branch Operations

5 days ago


Lawton, Oklahoma, United States City National Bank & Trust Full time

Job Summary:

We are seeking a highly skilled Customer Service Liaison to join our team at City National Bank & Trust. As a key member of our Operations Relationship Department, you will provide exceptional customer service and serve as a liaison between internal customers and all other departments and branches.

About the Role:

The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong work ethic. You will be responsible for achieving and maintaining all Call Center goal metrics, completing training on professionalism, telephone etiquette, and OTJ software.

Responsibilities:

  • Customer Service: Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.
  • Call Center Metrics: Achieve and maintain all Call Center goal metrics.
  • Training and Development: Complete training on professionalism, telephone etiquette, and OTJ software.
  • Liaison Services: Serve as a liaison between internal customers and all other departments and branches.

Requirements:

  • Education: High School Diploma; some college preferred.
  • Experience: At least one year of previous banking customer service or equivalent customer service experience.
  • Skills: Excellent communication skills, problem-solving abilities, and a strong work ethic.

Working Conditions:

  • Physical Demands: Constant use of computer screens, ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.

Compensation:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.



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