Guest Experience Coordinator

9 hours ago


Sonoma, California, United States Four Sisters Inns Full time

About the Opportunity:
Join Four Sisters Inns, a renowned boutique hotel collection in California, as a Hotel Guest Services Associate at Inn at Sonoma. This exciting opportunity involves delivering exceptional guest experiences, working collaboratively with a talented team, and contributing to the success of our esteemed brand.

Job Duties:

  • Establish a warm and welcoming atmosphere for all guests and colleagues
  • Provide world-class customer service throughout the stay, being responsive, empathetic, and genuinely enthusiastic to help
  • Promote personalized recommendations to enhance the guest experience, such as recommending local attractions, offering up-sell packages, and assisting with reservations and appointments
  • Build meaningful relationships with guests via various communication channels
  • Effectively manage incoming calls, responding to guest inquiries, providing detailed information on rooms, rates, and promotions, and making new reservations and adjusting existing ones
  • Coordinating arrivals, ensuring efficient registration, room assignments, ID checks, credit card collections, and orientation
  • Skillfully navigating departures, gathering feedback, resolving any issues, collecting payments and keys, and finalizing billing adjustments
  • Assuming leadership in the absence of the manager, taking charge of all hotel activities and collaborating with other departments as needed

What We Offer:
Enjoy exclusive benefits, including a complimentary night at select hotels, reduced team member rates, training and development opportunities, a 401(k) retirement plan, and a supportive work environment that fosters growth and success.

Required Skills and Qualifications:
A positive attitude, passion for delivering exceptional guest experiences, strong communication skills, teamwork mindset, knowledge of travel and local attractions, ability to remain composed under stress, and a commitment to excellence.



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